Fix a reservation import or forwarding problem

Forwarded email did not appear

• Confirm you used the forwarding address shown inside the correct trip.
• Send from the email address on your Navio account. Messages from another address are not accepted for the trip.
• Forward the original confirmation with its booking details intact, not only a payment receipt or a cropped excerpt.
• Wait briefly, then refresh or reopen the trip.

File import failed

Use an email file, text file, PDF, or a clear image of the complete confirmation. Remove password protection and make sure the file shows the traveler, provider, dates, and booking reference. If Navio lists the item as unimported, add it manually rather than repeatedly uploading the same file.

The booking is wrong

Open the reservation and correct the extracted fields. Review time zones, overnight arrival dates, airport or station codes, booking status, and total. Linked activity and budget records follow the corrected reservation.