Fix loading or mobile sync problems

If the web app is not loading

• Refresh the page and confirm the browser can load another site.
• Sign out and back in if the page loads but account data does not.
• Try a private browsing window. If that works, disable content blockers for naviotravel.com or clear the site's stored data.
• Use a current version of Safari, Chrome, Firefox, or Edge.

Read the status first

Offline means Navio is keeping supported edits on the device until it can reach the server. Syncing means those changes are moving. A message that changes are still syncing after a while means the queue has stalled and needs attention.

Try these steps

• Confirm the phone has a working connection, then keep Navio open briefly.
• Pull down on the Trips screen to sync now.
• Open Settings and review recent sync activity for changes Navio merged.
• Open the same trip on the other device and wait for its refresh before making more edits.
• If changes remain stalled, restart the app. Do not sign out or uninstall until the pending-change message has cleared, because unsynced local edits may be lost.

Still stuck

Contact support with the trip name, the device model, the number of pending changes shown, and roughly when syncing stopped. A screenshot of the status message is especially useful.