The app isn't loading or syncing

Try these in order

• Refresh the page. Genuinely; it resolves most one-off glitches.
• Check your connection. Navio needs the internet for maps, search and syncing (downloaded itineraries still work offline on Premium).
• Sign out and back in from the avatar menu; this refreshes your session.
• Try a private/incognito window. If that works, a browser extension (often an ad blocker) is likely interfering.

Still stuck?

Contact us with what you were doing, what you expected, and what happened instead. A screenshot helps enormously. A real person reads every report.