Fix maps, place search, routes, or directions

Work through missing pins, blank maps, failed routes, and places that are hard to find.

Help Center

Troubleshooting

Blank or incomplete maps

  • Check the connection, then close and reopen the map.
  • On web, allow scripts for naviotravel.com and temporarily disable a content blocker that may be blocking map resources.
  • Make sure each stop has a real selected place or usable address. A text-only location may not have coordinates for a pin or route.
  • On mobile, confirm the saved map covers the current stops. Save it again after adding plans in a new area.

No route or transit option

A route needs usable coordinates at both ends. Transit also depends on local provider coverage and schedule data. Try correcting the places, choosing walking or driving, or using no route for a flight, ferry, or other leg Navio should not draw on local roads.

Place search cannot find something

Search with the venue name and city, or set the correct location for that itinerary day first. New place search and routing require the internet. If a new or informal place is still missing, add the activity with its address manually and verify directions in your navigation app.

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