Fix missing alerts and notifications

Check category settings, delivery channels, device permission, timing, and trip data.

Help Center

Troubleshooting

Check Navio settings

  • Turn on Email notifications or Push notifications for the channel you want.
  • Turn on the relevant category, such as Trip updates or Weather alerts.
  • For push, allow notifications for Navio in the phone's system settings, then reopen the app so the device can register.
  • Confirm the account and trip time zones are sensible. Non-urgent notices wait through quiet hours.

Check the trip itself

Alerts are generated for upcoming and active, unarchived trips. They need enough information to act on, such as reservation details, activity places and times, a budget, or packing items. Weather and flight alerts also depend on current provider data.

The in-app alert list and external delivery are separate. An alert can exist inside Navio even when email or push is turned off.

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