Troubleshooting
Try the matching path
- For a web purchase, return to Navio from the checkout success screen, then refresh Settings and Billing.
- For an iPhone or Android purchase, open mobile Billing and choose Restore purchases while signed in to the Navio and store accounts used for the purchase.
- If you recently changed devices, confirm the App Store or Google Play account is the same one that paid.
- For a Premium Per Trip purchase, check the banked-credit count, then apply the credit to an eligible trip. Buying the credit does not choose a trip automatically.
Contact support
If Premium still does not appear, contact support@naviotravel.com with your Navio account email, purchase date, product, amount, and whether you paid through Stripe, Apple, or Google. Include the receipt or transaction reference, but never send your password or full card number.
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