Account & billing
Account deletion cannot be undone. Export or copy anything you need first, then open Settings, scroll to Delete account, and confirm. If you cannot sign in, email support@naviotravel.com from the address on the account.
What is removed
Deletion removes the account, sign-in credentials, profile, trips, itineraries, reservations, budgets, packing data, connections, collaborations, and share links from Navio's production systems. Residual copies in encrypted backups expire on a rolling basis within 90 days. Minimal billing records may remain where tax or accounting law requires them.
What happens to a subscription
Navio attempts to cancel an active web subscription and close its Stripe customer before deleting the account. If that billing step fails, the account is not deleted, so you can try again safely. For an App Store or Google Play subscription, cancel through that store as well and keep its confirmation. Store billing is controlled by the platform account that made the purchase.
More on account & billing
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